Skip to main content
M
mariotyliano
Participant
October 17, 2017
Question

Character animator doesn't work

  • October 17, 2017
  • 2 replies
  • 348 views

I am sending you this message as i have the following problem with the 'character animator'. When i open ' character animator ' and try to import files in, the programme kicks me out. In addition, when trying to double click on a scene that it is already in the programme, it does the same thing.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    kulpreet singh
    kulpreet singh
    Inspiring
    October 18, 2017

    Hi Jerronemo455,

    When i open ' character animator ' and try to import files in, the programme kicks me out.

    Do you see any error message or warning?

    Please share more details: system specs & OS?

    Thanks,

    Kulpreet Singh

    Jeff Almasol
    Adobe Employee
    Jeff Almasol
    Adobe Employee
    October 18, 2017

    Are you on the latest version of Character Animator? What does it show for the version on the menu bar (rightmost entry on the menu bar)? If you're not on Version 1.1, try updating to the latest versions "Character Animator CC" (version 1.1.0 if you hover over the name in the Creative Cloud application), which was just released this morning.

    Also, if you are on Windows with an NVIDIA GeForce card, and the GeForce Experience software is installed, try disabling the sharing feature in that application and/or updating to the latest GeForce Experience software to see if that helps.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices