Skip to main content
J
jocelyntrue
Participant
June 14, 2018
Question

Character Animator & Photoshop not connecting :-(

  • June 14, 2018
  • 8 replies
  • 9104 views

Hi all,

When I open a new blank face (or anything else) in Character Animator it doesn't open Photoshop with the image ready for customizing.

Neither does going to 'Edit' > 'Edit Original'.

Do I need to reinstall the programs or am I just missing something small?

It worked fine on the Mac computer, but the Windows 10 PC is giving me headaches.

Any help would be much appreciated.

Cheers

Damian

This topic has been closed for replies.

8 replies

R
redpredator8
Participant
November 26, 2022

PHOTOSHOP IS NOT SET TO BE THE DEFAULT APP FOR .PSD EXTENTIONS...

 

SEARCH IN WINDOWS DEFAULT APPS

THEN LOOK FOR .PSD 

THEN CHOSE PHOTOSHOP.

ENJOY

J
Jenny5E59
Participant
June 5, 2021

I had the same issue and resolved it by finding the psd file and opening it from photoshop. You will see a linked file in Character Animator. When I tried clicking on it, it still does nothing, so I went directly to the file location and opened it from there. Hope that works for others! See pic:

    B
    binterik
    Participant
    September 13, 2020

    Hi everyone, I also had this problem when I first installed the program. I have a PC running Windows 10. I have installed all the Adobe suite programs in a different drive than C to save space. I followed the advice from this forum, with this method:

    1. I searched for .psd files and clicked 'open in folder'

    2. I right-clicked on the file for the option 'Open-with', but did NOT select Adobe Photoshop

    3. I selected 'other programs' from the list to open the option where the tick-box says 'open for all files of this type' 

    And bingo. Hopefully this helps.

      D
      Dan Ramirez
      Inspiring
      March 30, 2020

      Sounds like you've moved on, but what happens if you double-click a PSD file on your desktop? CH should be using the exact same thing your OS is using.

      A
      antond16915259
      Participant
      May 6, 2019

      For me works when I opened .psd file, cause I didn't have photoshop as default program for .psd files. Maybe try in settings

        D
        dawnf69893535
        Participant
        March 30, 2020

        Doing this solved the problem for me.

        MiStir
        MiStir
        Participant
        January 15, 2019

        Make sure that in the project panel the puppet is selected and not the scene then go to Edit >> Edit Original.

        J
        Jamzy7
        Participant
        March 17, 2024

        Thank you, that solved my problem!

        F
        Fireship Media
        Participant
        October 26, 2018

        Has anyone actually come up with a solution or explanation to this question? I have a job to do and assumed this programme would be the best thing to use as opposed to doing the work laboriously in After Effects.

        I can't say I am impressed.

        F
        Fata Morgana
        Inspiring
        October 26, 2018

        If I understand correctely  :

        - open blankface in CH

        - go in RIG and click on the name of your puppet in the part of the screen named "puppet"

        - an access to the PSD file in link with your puppet appear on the top right corner of your screen in blue. It must work  because the file will be the one wich CH use for your puppets.

        - right click on this access but don't double click on this nothing will appear, you have to "open with -> Photoshop"

        - Don't forget to save your change In the photoshop file to synchronise with CH

        Hope it will work for you now !

          alank99101739
          alank99101739
          Legend
          October 26, 2018

          On another thread I found if Photoshop was not installed under c:\program files or c:\program files x86 then Windows would not let me associate photoshop with the .psd file extension.

          So I uninstaled photoshop, changed the install directory in the cloud launcher app, reinstalled and everything worked

            alank99101739
            alank99101739
            Legend
            June 14, 2018

            Strange... Some random suggestions to try...

            CH does not open Photoshop automatically - you have to do CTRL-E or Edit Original, but you said you tried the menu item. Does CH display the artwork file? Can you start up Photoshop on the file by hand and see changes when you save it?

            When you click on the puppet, the properties displayed at the top has a path name to the Photoshop file holding the artwork. I would check that this path name is correct. My guess is if you moved from Mac to Windows its something like the slashes being the wrong way around, causing problems when launching Photoshop. E.g. maybe CH accepts forward slashes in paths by Photoshop does not... You can edit this field to fix it up.

            If you are starting a brand new project.... ummm.... if you look at the path name and it looks right, can you start up Photoshop itself and open that file by hand?  I am wondering if the WIndows PATH is wrong or something so CH cannot file Photoshop.  If you try “export media”, does Adobe Media Encoder start up on your scene? If that also fails maybe that is a hint the PATH is wrong.

            J
            jocelyntrueAuthor
            Participant
            June 14, 2018

            Hi,

            Thanks for taking the time to help.

            I have opened PhotoShop by hand and it does not save the file changes.

            I'm sorry but I the only path name I see for the new puppet is - C:\Users\Damian\Documents\Adobe\Character Animator\Character Animator Project 5\Ch Media\Gathered Media

            It is a .psd file.

            Does this seem right?

            The 'auto sync with artwork' box is checked.

            Adobe Media Encoder opens up just fine when I exported it.

            I have the apps on my Mac & Windows PC, the Mac works fine and the Windows doesn't. I never moved it from Mac to Windows.

            I have uninstalled all the files and used the Adobe Creative Cloud Cleaner Tool and then reinstalled everything and it still wont open up Photoshop. So frustrating.

            Can you recommend anything else?

            I have found that if I find the puppets file and open with photoshop it opens and works, but is there a way to make it so I don't have to do this every time?

            Thanks again for your time.

            Damian

            alank99101739
            alank99101739
            Legend
            June 15, 2018

            Hi! Sorry, I did not understand completely. I assume you can see the puppet in CH - just that Photoshop on the file is not coming up. The path you gave is to a directory, not an artwork file. I think that is the directory the puppet is in. I am not at a computer just now, but I think when you drag a puppet into a timeline and single click on the puppets, the properties panel should show the path name to the file. (You can probably get the same by single clicking on the puppet.) But that must be working or else you would not see the artwork inside CH. So my guess the pathname is correct.

            Can you open up Photoshop by itself while CH is running?  (Could you be running out of memory having both loaded at the same time?) That is starting one or the other works, but both at once does not?

            Only other suggestion is to explain the exact sequence you are doing. I was not sure what you mean by you opened it by hand and it did not save the changes. How can you change an artwork file without Photoshop? Or are you saying you cannot save changes while in Photoshop? Or you can save the changes (they are there when you open the file) but CH is not picking up the changes? The latter seems most likely, in which case I would guess the file you are editing is not the same one CH is using...

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices