Character Animator shuts down when importing illustrator file

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Hi! I made a puppet in Illustrator and saved it as an illustrator file. But every time I try to import this file in Character Animator, the program shuts down. Does anyone know what's the cause of this problem?

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alank99101739

Legend

Do you get any messages? How much memory does your computer have?

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alank99101739

Legend

If you don’t mind sharing the artwork, you could upload to google drive etc and share a link here. I or others could try and see what happens. (Or send a direct message). I cannot try until I get home from work.

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heledesmAuthor

Participant

I reinstalled Character Animator and after that it worked again! So the problem is solved. Thank you for your reply!

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