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jerryvip
Participant
April 27, 2017
Answered

Character Animator Start up Crash 4-27-17

  • April 27, 2017
  • 2 replies
  • 2647 views

I am having a problem with Character Animator crashing on start up. I will go to load the app, both regular or as admin and instantly after the load screen it crashes.

Windows 10 64 bit

Nvidia Quadro K620

All my other software works correctly as far as what I use in the Adobe Suite. I've updated my graphics driver. At this point I do not have a microphone or camera hooked up or available to me. I would not think that should cause problems, I plan to get those after I explore about the program a bit. I've created a zip file that contains all the data I could get my hands on in regard to this problem. The only thing I could not generate was the crashdump report, but I included some Event Viewer files. I hope you can help me solve this conundrum, Id really like to start exploring and making cool things with Character Animator.

Here is a link to the zip file

Dropbox - CharacterAnimator_VIP-Crash Files.zip

This topic has been closed for replies.
Correct answer DanTull

Ok update, (for crash dump file) After doing more research I see what that link was about. I needed to create that folder in the regedit along with the other info. I created the folder, and was able to save the Character Animator Crash file (.dmp) its 2mb (16 unzipped) Its a mini dump.

Dropbox - Character Animator.exe.9692.zip

Hope this helps


Ok, with symbols loaded, it does look like it is down in the code that attempts to select a camera to use. I'd expect that'd just do nothing with no camera attached. I have used a Windows system with no camera without a crash on launch, but it also isn't a common scenario on test machines and there's apparently a missing NULL check somewhere down in that code path.

One thing we could try is to tweak the app prefs to turn off the camera entirely and see if that gets us started up.

If you put the attached file named AppPrefs.xml in this location (this should auto expand in explorer):

%APPDATA%\Adobe\Character Animator\Beta

It should disable your camera and microphone. If I'm right about what the dump file indicates, that should mean Ch will start without crashing at least.

Dan Tull

2 replies

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
May 1, 2017

Thanks for those files. A .dmp file would be more helpful, but sounds like it didn't create one (in AppData\Local\Temp\)?

No webcam should be ok, but Character does need audio working. Do you have working audio playback in any app?

Is the CPU in the machine Intel or AMD?

If you hold down the Shift or Alt key while the application is launching, does it make any difference?

Thanks.

oksamurai
Community Manager
oksamuraiCommunity Manager
Community Manager
April 28, 2017

Thanks for the info. Do any of these threads help?:

Character Animator Beta 5 crashes on start up Win 10 64bit

J
jerryvipAuthor
Participant
April 29, 2017

Hey, love your videos. I found the other threads before I posted mine. One guy responded his issue fixed itself. The others were having license issue, I never got that error message. Basically the program starts, whether I load it up with a character, load it up holding down the shift key, open it as an admin. Every Time it just crashes, it doesn't hang up or freeze or get an spinning circle ( ie hour glass) even when everything looks like its fine. Its like the program just puts up the message "stop responding" and dies. If I'm fast enough and click on one of the puppets it will start to load and then still it crashes as its loading the character.

Re: Character Animator crashing on launch for anyone else?

  - I wasn't getting a license error on launch.

Re: Abobe Character Animator won't launch: Licensing error

- No license error message

Re: Character Animator Freezing & Corrupting Project

- I haven't even got the program to stay open long enough to get a freeze.

Character Animator (preview 4) freezes at launch

- Again mine just crashes even though it never freezes or hangs up.

DanTull
Adobe Employee
DanTullCorrect answer
Adobe Employee
May 2, 2017

Ok update, (for crash dump file) After doing more research I see what that link was about. I needed to create that folder in the regedit along with the other info. I created the folder, and was able to save the Character Animator Crash file (.dmp) its 2mb (16 unzipped) Its a mini dump.

Dropbox - Character Animator.exe.9692.zip

Hope this helps


Ok, with symbols loaded, it does look like it is down in the code that attempts to select a camera to use. I'd expect that'd just do nothing with no camera attached. I have used a Windows system with no camera without a crash on launch, but it also isn't a common scenario on test machines and there's apparently a missing NULL check somewhere down in that code path.

One thing we could try is to tweak the app prefs to turn off the camera entirely and see if that gets us started up.

If you put the attached file named AppPrefs.xml in this location (this should auto expand in explorer):

%APPDATA%\Adobe\Character Animator\Beta

It should disable your camera and microphone. If I'm right about what the dump file indicates, that should mean Ch will start without crashing at least.

Dan Tull

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