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AidaBMV
Participant
Oct 9, 2017 3:52 PM UTC
Question

Character Animator text document Error

Hello everyone!

I have been using character animator for the past 3 months and I have never had a problema until now. I dragged an mp3 file into CA and suddenly that error message appeared. Every time I click ok instantly the window opens again so I can not do anything, not even close the program. I force quit the program and I restarted my laptop but it doesn't seem to work. Any solutions? Thank you!

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9 replies

AidaBMVAuthor
Participant
Oct 10, 2017 9:10 AM UTC

Hello guys! You were really helpful! I did open Ch holding down the Option key and a new project opened. Then I changed the name of the mp3 file, Jim was right, it had strange characters and that is why the error happened. Now everything works fine again!

Thank you very much for helping me!

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Jim Acquavella
Adobe Employee
Jim Acquavella
Adobe Employee
Oct 10, 2017 4:58 PM UTC

Do you have a copy of the file name we can have to test?  Paste it as a reply?  Thanks!

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AidaBMVAuthor
Participant
Oct 11, 2017 11:41 AM UTC

HUEVOS SORPRESA DE COMIDA JAPONESA

The icons do not appear here on the reply. It has the icon of a ball of rice and a sashimi at the end. I downloaded it from YouTube to make a voice text for a job.

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Jim Acquavella
Adobe Employee
Jim Acquavella
Adobe Employee
Oct 9, 2017 4:56 PM UTC

What's the name of the mp3 file?  If you change the name (remove any strange characters), then import the file, does it work?  What about other mp3 files?

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    CoSA_DaveS
    CoSA_DaveS
    Participating Frequently
    Oct 9, 2017 4:52 PM UTC

    Try holding down the Option key when you launch Ch -- that opens with a new project instead of opening your previous project. If that works, and you can reproduce the problem with the mp3, please send it to us so we can fix the underlying problem.

    If you can't open your old project, zip it up and send it to us and we'll try to fix it.

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      oksamurai
      oksamurai
      Legend
      Oct 9, 2017 4:33 PM UTC

      Weird. Asking the team if they've seen this before...

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