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poorbearm
Participant
Nov 8, 2019 5:48 PM UTC
Question

Character Animator won't launch.

The app acts like it is going to start, but it never gets past saying "Loading." It has done this since I upgraded to MacOS Catilina. I just udated to the 2020 version, but it still won't start. 

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7 replies

David Arbor
Inspiring
Nov 18, 2019 6:11 PM UTC

This does sound like it could be a permissions issue. You said your folders are read/write, but does that include this one? https://blogs.adobe.com/creativecloud/permissions-mac-os-start-adobe-applications/

 

Also, as a good test to see if this is an issue confined to your local account is to temporarily create a new user account. If CH launches with no issue there then it's an account issue, not an app issue.

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David Arbor
Inspiring
Nov 12, 2019 12:54 AM UTC

Sorry to hear both of those suggestions didn't work. Have you tried the simple uninstall (while making sure to remove the prefs) and reinstall?

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    poorbearmAuthor
    Participant
    Nov 18, 2019 5:45 PM UTC

    Yeah, that was the first thing I did.

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Nov 11, 2019 7:26 PM UTC

    Try enabling camera and micorphones in System Preferences > Security and Privacy > Privacy.
    Please also see this doc.

    Your docs folder might have Read Only permissions.

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    poorbearmAuthor
    Participant
    Nov 11, 2019 10:26 PM UTC

    The camera and microphone were already allowed, and the folders are all read write.

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    David Arbor
    Inspiring
    Nov 8, 2019 7:53 PM UTC

    Have you tried trashing your preferences? 

    Windows: C:\Users\[USERNAME]\AppData\Roaming\Adobe\Character Animator\3.0

    macOS: ~/Application Data/Adobe/Character Animator/3.0

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      poorbearmAuthor
      Participant
      Nov 11, 2019 10:30 PM UTC

      Yeah, I tried that, but it is still hanging up. 

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