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Participant
November 8, 2019
Question

Character Animator won't launch.

  • November 8, 2019
  • 4 replies
  • 1102 views

The app acts like it is going to start, but it never gets past saying "Loading." It has done this since I upgraded to MacOS Catilina. I just udated to the 2020 version, but it still won't start. 

This topic has been closed for replies.

4 replies

Inspiring
November 18, 2019

This does sound like it could be a permissions issue. You said your folders are read/write, but does that include this one? https://blogs.adobe.com/creativecloud/permissions-mac-os-start-adobe-applications/

 

Also, as a good test to see if this is an issue confined to your local account is to temporarily create a new user account. If CH launches with no issue there then it's an account issue, not an app issue.

Inspiring
November 12, 2019

Sorry to hear both of those suggestions didn't work. Have you tried the simple uninstall (while making sure to remove the prefs) and reinstall?

poorbearmAuthor
Participant
November 18, 2019

Yeah, that was the first thing I did.

Kevin-Monahan
Community Manager
Community Manager
November 11, 2019

Try enabling camera and micorphones in System Preferences > Security and Privacy > Privacy.
Please also see this doc.

Your docs folder might have Read Only permissions.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
poorbearmAuthor
Participant
November 11, 2019

The camera and microphone were already allowed, and the folders are all read write.

Inspiring
November 8, 2019

Have you tried trashing your preferences? 

Windows: C:\Users\[USERNAME]\AppData\Roaming\Adobe\Character Animator\3.0

macOS: ~/Application Data/Adobe/Character Animator/3.0

poorbearmAuthor
Participant
November 11, 2019

Yeah, I tried that, but it is still hanging up.