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Question

Character Animator won't launch

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Character animator doesn't launch from creative cloud or Windows 10 menu. Nothing happens at all. No error messages. Just nothing.

I've uninstalled and reinstalled three times. Logged out of CC and back in. Closed down other applications. What could be going wrong?

Cheers

Phil

Bugs

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Jeff Almasol

Adobe Employee

Can you see if the latest AMD driver shows any improvement? Yes or no, can you tell me which version you tested so that I can relay that back to AMD? Thanks.

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tommyf87671562

Participant

Any progress on this issue?

I'm having the exact same problem. I also have a fairly similar setup.

I'm running Windows 10 pro. My intergrated graphic card is the Intel HD Graphics 4600 and my dedicated card is the Radeon HD 7970 royalAce.

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Jeff Almasol

Adobe Employee

Just to confirm, Photoshop also doesn't launch but After Effects does on your configuration?

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tommyf87671562

Participant

After Effects works fine. Photoshop only works if I disable the Graphics Processor in the Performance menu.

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Jeff Almasol

Adobe Employee

Is there an option in the AMD graphics driver to use the discrete AMD GPU instead of the integrated Intel chip for Character Animator? Maybe something on the following page might be helpful?

How do I switch graphic card from intel to amd in window 10? - Quora

Do let us know if possibly selecting AMD or Intel for Character Animator allows it to work. Thanks.

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philips33518885Author

Known Participant

I was hoping there would be but I can't find that option after a lot of searching.

After playing around a bit more I realised the problem is stemming from having 3 monitors plugged in. Two into the AMD card and one into the Intel. When I unplug the third monitor CA works, then I can plug the monitor back in and CA continues to work. But if I try and launch with both cards feeding monitors, nothing. Same as if I disable a graphics card temporarily.

Unfortunately the info in that link didn't apply to my AMD control panel.

Cheers

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Jeff Almasol

Adobe Employee

Thanks for the additional info. The third monitor you unplug is one of the two connected to the AMD card? If so, does it matter which of the two is disconnected?

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oksamurai

Legend

That...is super weird. I haven't heard that happening before - I'd expect at least something to show up.

Can you post a screenshot of your full system specs here?

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philips33518885Author

Known Participant

Hi oksamurai,

Thanks for replying. Enjoying your video tutorials btw.

I've since had a chat support session with someone from adobe because photoshop wasn't working either after updating to cc2017. I've got a fix but it's not ideal. It involves disabling one of my graphics cards.

I have an integrated graphics card (Intel HD Graphics 4600) and a dedicated card (AMD Radeon R9 200). Character animator wasn't loading at all but photoshop was at least letting me see my preferences, which showed that no graphics card was being detected at all!

So disabling one or the other for some reason allowed photoshop (and I guess character animator) to detect the enabled one.

Problem is I use both cards for other things. So it would be great to get a better solution. Should I report this as a bug somewhere?

Cheers

phil

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oksamurai

Legend

Thanks - I'll file a bug. If someone needs more info they'll be in contact.

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