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patrickb36583351
Participant
Dec 5, 2018 1:55 AM UTC
Question

Characterizer does not automatically capture

When I open Characterizer and choose "Create New Capture" the automated voice begins, but after I click the 'Start Capture' button, the voice stops and nothing happens.

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3 replies

KshDi13
Participant
Jan 21, 2019 7:37 PM UTC

Same problem. Microphone working as the VU meters respond accordingly; BUT the whole capture face fails in the end.

It would be helpful if the failure response told the user WHY the capture failed ie. at what stage the failure occurred. Was it the audio part, too much background noise, not loud enough or the video part as in the background being to bright, the foreground being too bright, enable to recognize facial features like eyes etc.

It's up there with Microsoft's highly informative... "An Error Has Occurred" message.

Now i have to use a process of elimination to determine if it is the webcam quality, the lighting setup, the audio surroundings etc
I'll do it later.

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OneMarketing
Known Participant
Jun 7, 2021 2:32 PM UTC

This problem still exists. When I hit start capture it says "Make a neutral expression" but that's it. Nothing else happens. Th eonly option I have is to hit cancel.

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Adobe Employee
gheller
Adobe Employee
Dec 12, 2018 10:14 PM UTC

Sorry to hear you are having trouble!

Please verify that your microphone is working.  You should be able to see the audio VU meter (the green bar) moving when you make noise before you press the "Create New Capture" button.

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