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KurtyG
KurtyG
Participating Frequently
September 14, 2023
Question

Crashing & storage questions

  • September 14, 2023
  • 1 reply
  • 434 views

I'm getting frustrated with the crashing. Ch crashed about a dozen times yesterday. I've deleted & reinstalled several times. I have 32GB of RAM on a two year old PC. Does it matter where I store my assets? Should I keep everything on my C drive? It's frustrating because I put so much time into learning Ch. I just wanna dive in & play around. TIA

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1 reply

D
Community Manager
dtull-adobeCommunity Manager
Community Manager
September 15, 2023

Did you submit them with the crash reporter and if so did you include an email address? Which version of the app are you using? (it sounds like you're using the Windows version, but knowing the specific app version might help me find the reports even if they were anonymous) I did a search in the last 48 hours and can't find a signature with 12 crashes. We've sometimes had issues with some integrated GPUs (Intel ones especially) and there's also certain third party camera drivers and utilities that have caused stability issues for us in the past.

Hopefully with a bit more info I can find some reports and see if we can figure out why the app is struggling so much on your machine. With the right clue, it we might be able to get to behave better so you can get to the fun part. 😁

    KurtyG
    KurtyGAuthor
    Participating Frequently
    September 15, 2023

    Thanks for the reply. This is amazing. I was not aware of a "Crash Reporter" but I am now. Thank you. When I'm home I'll look into that and I'll find out what CPU I'm using. I'm a CC user and I didn't see an option for Windows when loading the program there. Thanks for your response, I'll be in touch. 

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