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Mike_Straub
Mike_Straub
Participant
May 3, 2019 6:15 AM UTC
Answered

Crashing Upon Entering Rig Mode

I'm having problems with the program crashing every time I try and enter Rig mode.

First, I imported my character after tweaking the blank template (Illustrator), and added it to a new scene. If I click the Rig tab on the top bar, or double click the puppet to enter Rig mode, the app closes. No crash report, nothing. . .

Upon re-opening Character Animator, it of course creates a new project (I find this quite annoying, is there anyway to stop that?) and I can re-open the project with my previously imported character. The same thing occurs when navigating away from the Record mode. I can go to Start, Stream (even though i don't intend to use it), and back to Record mode, but Rig seems to always crash.

I have uninstalled Character Animator and reinstalled from the Creative Cloud launcher to ensure most recent version.

Windows 10

intel i5 2.5 ghz

16 g RAM

Is anyone else experiencing the same problem or know of the issue I'm having? Any help would be greatly appreciated!

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    DanTull
    DanTullCorrect answer
    Adobe Employee
    May 3, 2019 2:02 PM UTC

    Do you have an NVIDIA graphics card? It might be the bug cited in the below post.

    FAQ: Why is Character Animator crashing when switching between workspaces?


    DT

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    5 replies

    DanTull
    Adobe Employee
    DanTullCorrect answer
    Adobe Employee
    May 3, 2019 2:02 PM UTC

    Do you have an NVIDIA graphics card? It might be the bug cited in the below post.

    FAQ: Why is Character Animator crashing when switching between workspaces?


    DT

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    Mike_Straub
    Mike_StraubAuthor
    Participant
    May 3, 2019 6:19 PM UTC

    this is potentially the culprit

    updating gforce experience and then drivers, will update will my findings

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    Mike_Straub
    Mike_StraubAuthor
    Participant
    May 3, 2019 6:53 PM UTC

    updating graphics drivers appears to have worked! thank you DT!

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      alank99101739
      alank99101739
      Legend
      May 3, 2019 1:53 PM UTC

      How big is the artwork file? (Just in case running out of memory)

      There is a “refresh” button at bottom of scene (two arrows in circle) - could try that to see if it clears up some problem.

      Can you share the project? dtull-adobe​ often likes looking into such projects to try and spot the problem in the code base.

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