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M
MonkeyCrane
Inspiring
October 31, 2021
Answered

"Error code 3" when export h264 Character Animator vers 22.0

  • October 31, 2021
  • 2 replies
  • 1472 views

In Charactor animator, I am on a Windows 10 PC.

I am trying to export my character. It works fine with File > Eport >  Alpha export is success.

 

But when I gried File > Export > Video via Adobe Media Encoder, I get error below in AME 2022

 

- Encoding Time: 00:00:10
10/31/2021 01:49:10 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\Monkey\Desktop\TANIA-illustrator\Scene - oscar 2.mp4
Writing file type: H264
Around timecode: 00:00:00:01 - 00:00:00:08
Component: H.264 of type Exporter
Selector: 9
Error code: 3

 

Some backgorund info

I have been successful with exporting in presvious version of Character Animator vers. 4.4 but when I uninstalled that and installed the new one this week Character Animator vers 22.0, I get the error below.

This topic has been closed for replies.
Correct answer oksamurai

Thanks for this. Here are the requirements for CH:

https://helpx.adobe.com/adobe-character-animator/system-requirements.html

 

I see we're looking for a minimum of 8gb of ram and your laptop is 6gb - I wonder if that's the bottleneck.

2 replies

M
MonkeyCraneAuthor
Inspiring
November 3, 2021

Problem still persists.

With this new Character Animator version 22.0, what are the hardware and graphics card requirements?

 

My device with problem is

 

DEVICE TYPE - HP laptop
Processor Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz 2.10 GHz
Installed RAM 6.00 GB
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

 

WINDOWS SPECIFCATIONS

Edition Windows 10 Home
Version 21H1
Installed on ‎11/‎2/‎2020
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

 

M
MonkeyCraneAuthor
Inspiring
November 3, 2021

Tested out steps on Nov 2, 2021

  1. I created a brand new file in Character Animator vers 22.0
  2. I inserted default Chloe puppet and recorded a few gestures.
  3. In Character Animator, I went to File > Export > Adobe via Video Media Encoder
  4. Opened Adobe Media Encoder 2022, clicked green 'play' button
  5. waited
  6. status column returns 'Failed'
  7. details of error? I hovered over 'Failed' text and see the 'Error code 3' message, which I've included in my question above

 

RESULTS

  • tested steps on Mac laptop OS Big Sur - the steps above worked successfully
  • tested the steps above again on my HP laptop as a new file (it's not in adobe cloud) and got error 'Failed'
  • Problem the way I see it --- I cannot produce mp4 anymore when using step 1-4 above
  • History - works fine when I was in Character Animator version 4.4 earlier this month. So I had no problem using steps 1-4 export option on HP laptop
  • The problem exists now on HP laptop, with default Chloe puppet after I uninstalled old CH 4.4 and then installed this 22.0 version
oksamurai
Community Manager
oksamuraiCommunity ManagerCorrect answer
Community Manager
November 3, 2021

Thanks for this. Here are the requirements for CH:

https://helpx.adobe.com/adobe-character-animator/system-requirements.html

 

I see we're looking for a minimum of 8gb of ram and your laptop is 6gb - I wonder if that's the bottleneck.

oksamurai
Community Manager
oksamuraiCommunity Manager
Community Manager
November 2, 2021

I have sometimes gotten weird unexplained errors like this in the past, and for whatever reason they all eventually go away. Why I have no idea. I would try restarting, saving in a different location, keeping CH open while rendering in AME, etc. - try some variables and see if anything helps. If it persists, please let us know and we'll take a closer look.

M
MonkeyCraneAuthor
Inspiring
November 3, 2021

Thanks! I just tried out a few other things and posted my results below. It worked on a different device but still not working on my device with a brand new file, so I think I'm experiencing something specific to my device).

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