Error code issue

Forum|Forum|4 years ago
March 30, 2021
2 replies
469 views

Hello, my team and I are using DropBox Pro and experiencing these 3 issues when trying to open files.

ISSUE ONE (occurs with Adobe Illustrator open by the way)

USER A - creates file. Works fine on their computer. Saves file. Reopens file. Works well. File syncs to DropBox.

USER B- Opens file. Receives error message. Puppets open but timeline won't. Error message: Internal Error code 1109000033:349+8 bad argument #1to 'Localize'.

ISSUE TWO:

User tries opening project, receives error code: Internal error code (726879107:1952+60) sorry, this project is too old to open in this new version of the app (no git refs found with this version information).

I uploaded screenshots if any help.

What's this mean? What do I need to fix it? Any ideas? thank you.

Bugs

This topic has been closed for replies.

TheOriginalGC

Community Expert

Are you accessing the files locally or on Dropbox? CH does not work well at all on the cloud. Assuming that you are doing the former and not the latter, you will need to use "Copy Media Files to Project Folder" to ensure that all of the necessary data is being saved with your project.