Exporting doesn't work

Question

Hi!I am trying to export a scene but it's not working... I don't know why. Please find attached the error reported. I am French. If I could have a French response it would be great! Thanks a lot! How can I contact directly Adobe assistance by the way? The SAV is like a fortress...

Larry Sullivan · Accepted Answer

Sorry... I didn't understand the reference. I use AME version 22.0. I asked a colleague to try and the export is working with his device. I think I have different parameters or graphic board, which can explain that it doesn't work on my device. But there has been 2 years I am using this PC and Adobe CC, and I had no problem until now.

Another workaround is to try disabling some (or all) of the hardware decoding/encoding settings in AME's Media preferences:

If that works then it might be related to your GPU card(s). Also check if there are updated drivers available online.

CoSA_DaveS · Answer

That's a problem with AME. What version of Ch and AME are you using?

As a workaround, you can export to PNG/WAV and convert to MP4 in Premiere Pro.

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C'est un problème avec l'AME. Quelle version de Ch et AME utilisez-vous ?

Pour contourner ce problème, vous pouvez exporter au format PNG/WAV et convertir en MP4 dans Premiere Pro.

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