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February 20, 2018
Question

exporting from character animator to media encoder issue

  • February 20, 2018
  • 1 reply
  • 334 views

Hi guys, I’ve just tried exporting from character animator to the media encoder - each time it says ‘error’???? It usually works fine with all other adobe programs. Please help!

Regards,

John.

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    1 reply

    alank99101739
    Legend
    February 20, 2018

    Have you checked how much free memory you have? Also there is a log file for media encoder you can bring up from the Media Encoder UI (not at a computer just now - I think you right clicked on the failed job).

    Or are you not even getting to media encoder? Is it CH coming up with the error message?

    Sometimes I have found exiting and restarting CH and Media Encoder cleared some issues for me. But screenshots or similar here might help - its hard to understand what you are doing exactly.