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lafet3028684
Participant
March 4, 2021
Question

Getting black screen on scene playback

  • March 4, 2021
  • 1 reply
  • 240 views

Last night I was updating a puppet PSD. I deleted 2 layers in that PSD and Adobe Animator just started glitching. I began getting path error messages etc ... which made absolutely no sense to me.

 

After restarting the program, and my computer, I tried to reopen the file and scene. Still wouldn't work. Now the problem is, none of the scenes in that file are properly showing, even though they're using different puppets. All I get is playback with a black screen.

 

I even went back in the file history to before the change was made and still nothing.

 

Please help.

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1 reply

Community Manager
March 4, 2021

Hi,


I'm a member of the Character Animator team. Sorry to hear it's misbehaving for you like that.

 

The particular messages you're seeing may help to diagnose this, I think. If you don't mind sharing the project and can zip up and direct message me a download link, I may be able to help get to the bottom of this by inspecting it. We also write a log with error messages inside the project that might help to find the point where these started.

 

Thanks for reporting this! It seems like a bug especially worth pinning down and fixing.

 

Dan Tull