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Gisela M
Participant
April 30, 2017
Answered

Help - Character not showing up

  • April 30, 2017
  • 7 replies
  • 1751 views

Has anyone else had this problem and are there any solutions? All of a sudden my character is not visible and it is doing something very strange with color blocks?! I restarted Character Animator and I also restarted my computer, same issue. Please help! I don't want to loose my files and have to rig everything over again!

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    Correct answer Jeff Almasol

    The color bars means that it couldn't locate the source artwork (maybe it moved?). When a puppet is selected in the Project panel, the Puppet section of the Properties panel shows the file path for the artwork file. In your screenshot it shows the path in yellow, meaning that it's missing for some reason. If you click that yellow path, then locate the file again, it should relink the puppet and the artwork should reappear.

    7 replies

    Jeff Almasol
    Adobe Employee
    Jeff AlmasolCorrect answer
    Adobe Employee
    May 1, 2017

    The color bars means that it couldn't locate the source artwork (maybe it moved?). When a puppet is selected in the Project panel, the Puppet section of the Properties panel shows the file path for the artwork file. In your screenshot it shows the path in yellow, meaning that it's missing for some reason. If you click that yellow path, then locate the file again, it should relink the puppet and the artwork should reappear.

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      Gisela MAuthor
      Participant
      May 1, 2017

      OMG thank you soooo much! I will do that when I get home and am hoping that will resolve everything. This will save so much time since I have several characters doing the same thing! I was in the process of starting over again - this will be such a life/time saver if it works by relinking!

      Jeff Almasol
      Adobe Employee
      Jeff Almasol
      Adobe Employee
      May 1, 2017

      Do you recall moving the project or artwork files around?

      Also, were these projects that started in Beta 5 that you saw showed up as color bars when first opened in Beta 6, or were they ok in Beta 6 beforehand?

      Thanks.

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