Internal error code when opening Puppet Maker tool

Forum|Forum|3 years ago
August 18, 2022
2 replies
2638 views

Hi there, I am new to Character Animator. When I try to open the Puppet Maker tool I receive the following error: 'Internal error code: (961804122:272+32) Found scenePPath() doesn't match expected ppath'.

I tried installing and re-installing and downgraded to different versions to see if the issue would persist. It did. Could it be Dropbox Plus? As all of my files are backed up there. I did unsync the documents folder, where all Adobe Characted Animator files are saved automatically. If you think it is Dropbox, is there something else you think I should unsync in order for Puppet Maker to work?

I cannot think of any other reason for this. If anyone knows or has opinions, I would appreciate your help 🙂

Many Thanks,

Delia

This topic has been closed for replies.

R

RicStone

Participant

I am having the same issue, I tried modifying the permissions and flushing the cashe but no luck.
I am using Character Animator 24.2

R

RicStone

Participant

TheOriginalGC

Community Expert

CH definitely does not work very well with files stored on servers. It prefers everything to be local, so DropBox could indeed be your problem. Try moving things (including your defaults) to a local drive and see if that fixes things.

P

Pablo25851217i0cx

Participant

I am also having this issue and I don't have any files in the cloud but I have Charter Animator installed on my D drive instead of my C drive could that be an issue?

TheOriginalGC

Community Expert

I have not heard of this being a problem. Maybe one of the more technically inclined folks can offer more insight.

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