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alank99101739
alank99101739Correct answer
Legend
August 12, 2019

Have you tried the scene refresh button? then try with ALT pressed as well. The two arrows in a circle at bottom of scene panel (might need to click the >> icon to reveal in your screenshot). Otherwise mention Dan Tull in this thread. He might recognize the error message,

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6 replies

Dan Ramirez
Inspiring
August 13, 2019

If you happen to have your original project *with* this error, we'd love to get our hands on it. PM me if you still have it.

Thanks,

Dan R.
CH QA

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IanD_2118334Author
Participant
August 13, 2019

Im not sure if I still do after I fixed it. What files do you need?

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Dan Ramirez
Inspiring
August 13, 2019

I'd need the entire project folder. Opt/Alt + Refresh will rebuild cache files and once this has been done, the "bad" cache files aren't there anymore, so we'd need the project with the problem.

That said, it's possible we've already fixed this bug internally, so if you're able to send me the project with the problem, that would be great, but if not, that's OK.

Oh, Save As will strip the new project of some data we'd need, so unfortunately, it really would need to be the original project.

Dan R.
CH QA

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alank99101739
alank99101739Correct answer
Legend
August 12, 2019

Have you tried the scene refresh button? then try with ALT pressed as well. The two arrows in a circle at bottom of scene panel (might need to click the >> icon to reveal in your screenshot). Otherwise mention Dan Tull in this thread. He might recognize the error message,

Translate
    IanD_2118334Author
    Participant
    August 13, 2019

    Thank you! ALT refresh worked.

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