Issue importing character artwork

Forum|Forum|3 months ago
November 20, 2025
2 replies
93 views

Help! I am working on a project and I am unabe to import any new artwork! I keep receiving this error popup when importing an illustrator file.

Mrdust

Participant

I have the same problem. It is a normal .ai file. It worked before, but suddenly i got an error message when i made a adjustment in the .ai file. Nothing works.

TheOriginalGC

Community Expert

Don’t be too sure about having a “normal” .ai file. As I have mentioned before, there are some Illustrator effects that cause Character Animator to balk. Check to see if there are any clipping masks or layer effects that the program might have difficulty with.

TheOriginalGC

Community Expert

Could you provide a little more information? Is this a specific file, all Illustrator files or any file at all? When does the error message appear? If the problem is with a specific file, was the file created in Illustrator or a compatible program?

David25727707wpd6

Inspiring

I have been having the same problem recently. I get this message on almost ALL of my files when Importing. They all worked previously in earlier projects.

The file opens and works normally in Illustrator, but Character Animator fails to load it at all.

I think the problem is art that needs to be Rasterized before it can import. I have tried several troubleshooting methods. Isolating the art, using the Raster function (Object → Rasterize), then Save, and the Import works!

TheOriginalGC

Community Expert

I know that Character Animator has some difficulty interpreting certain Illustrator layer effects, which would definitely no longer be a problem when the layer gets rasterized.

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