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K
Kacidilla
Participant
November 20, 2025
Question

Issue importing character artwork

  • November 20, 2025
  • 1 reply
  • 19 views

Help! I am working on a project and I am unabe to import any new artwork! I keep receiving this error popup when importing an illustrator file.

    1 reply

    TheOriginalGC
    Community Expert
    TheOriginalGCCommunity Expert
    Community Expert
    November 20, 2025

    Could you provide a little more information? Is this a specific file, all Illustrator files or any file at all? When does the error message appear? If the problem is with a specific file, was the file created in Illustrator or a compatible program?

    David25727707wpd6
    David25727707wpd6
    Inspiring
    January 29, 2026

    I have been having the same problem recently. I get this message on almost ALL of my files when Importing. They all worked previously in earlier projects.

    The file opens and works normally in Illustrator, but Character Animator fails to load it at all.

    I think the problem is art that needs to be Rasterized before it can import. I have tried several troubleshooting methods. Isolating the art, using the Raster function (Object → Rasterize), then Save, and the Import works!

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