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bekag2985108
bekag2985108
Participant
August 31, 2020
Answered

libgit2 error

please help!! 
when I open my project, Im gettitng this error:

 

i had many puppets and other files in the project and it's very important for me to open it 😞

 

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    dtull-adobeCorrect answer
    Community Manager
    August 31, 2020

    If you open the file Ch Data/repo.noindex/refs/heads/master in a text editor and paste in the below string of letters/numbers and save it, the project should open again: 

    0f99058b0912dd880db2d7a49910c99fdba6274e

     

    DT

     

    P.S. You may still want to look for other explicit or automatic save points in the history panel, but this one will at least get the project to open again (it was the most recent I found).

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    15 replies

    Lhord Kamedaki
    Participant
    November 28, 2022

    have same issue but the only files ing folder are this 

     

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    CoSA_DaveS
    CoSA_DaveS
    Participating Frequently
    November 29, 2022

    Starting with version 4.0 we changed the project file format to fix almost all situations where this type of corruption can happen. What version of Ch are you using? OS version? Please share a screen shot of your exact errror.

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    maxotics
    Participant
    April 8, 2023

    Windows 11 Pro, OS build 22621.1413

    All I want to do is save a project on my external USB drive.  I have git on my system, but there is no repository in this drive.

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    edh36269889
    Participant
    May 11, 2021

     Similar issue, though the solution mentioned doesn't work. Help please!!

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    Community Manager
    dtull-adobeCommunity Manager
    Community Manager
    May 11, 2021

    Yes, the solution on this thread (the particular string of characters for that master file) will probably never work again, but if you want to zip up the Ch Data/repo.noindex folder and private message me a link to download it, I can probably help diagnose your issue and see if I can repair the project.

     

    Dan Tull

    Character Animator Team

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      Ryan5FA7
      Participant
      January 2, 2023

      Hello, I know you posted this reply a long time ago but I am having the same issue. I have attached a link to download my repo.noindex folder. Would you be able to take a look and attempt to repair the project? I am so worried that all the work I put in is gone. Also, I am using CH version 22.5. I can't upgrade to the new version because my hardware is outdated. If I do get new hardware and get the newest version of CH, will these old project files open? Thank you so much for your time. Here is the link:

      https://drive.google.com/file/d/14mbSr42HDY8XBkRQtK9h-kI1Ghf0MNeA/view?usp=sharing 

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      bekag2985108
      bekag2985108Author
      Participant
      August 31, 2020

      thank you so much Dan! 
      could you tell me what causes this error? how can i protect my project to avoid this again?

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        Community Manager
        dtull-adobeCommunity Manager
        Community Manager
        August 31, 2020

        Usually this kind of error only happens if the project does not get closed cleanly. It can sometimes happen if there's a power outage or other abrupt closure of the project. It could also happen if the project were on an external drive that was unplugged without unmounting it or (in rare cases) by an application crash, though usually it's a filesystem flushiing issue (like the power outage/disconnection cases).

         

        DT

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        Community Manager
        dtull-adobeCommunity Manager
        Community Manager
        August 31, 2020

        Hi, I'm a member of the Character Animator team. If you can post (or direct message) me a zip file containing the "Ch Data/repo.noindex" subfolder of your project, I may be able to help get it back in working order.

         

        Dan Tull

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        Community Manager
        dtull-adobeCommunity Manager
        Community Manager
        August 31, 2020

        Actually wait, I see you sent me a direct message already. I'll download that and take a look and get back to you soon.

         

        DT

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        Community Manager
        dtull-adobeCommunity ManagerCorrect answer
        Community Manager
        August 31, 2020

        If you open the file Ch Data/repo.noindex/refs/heads/master in a text editor and paste in the below string of letters/numbers and save it, the project should open again: 

        0f99058b0912dd880db2d7a49910c99fdba6274e

         

        DT

         

        P.S. You may still want to look for other explicit or automatic save points in the history panel, but this one will at least get the project to open again (it was the most recent I found).

        Translate
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