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kathygraphy
Inspiring
April 12, 2019
Question

Libgit2 error - CA2019

  • April 12, 2019
  • 5 replies
  • 2895 views

Hi there,

I have a big problem regarding Character Animator on my iMac. I can't open my Character Animation project because I get the following error:

'libgit2 error -3(9/Object not found - no match for id (91b93d9ec61fe14acd59e1c288d6373f0debd39c)) returned from git_revparse_single(&headP, repoP, specZ)'

My project is located in the Adobe Creative Cloud, and I know by looking up this problem on different forums that usually a conflicted copy of the 'odb.sqlite3' file is the problem and that it should be fixed if you rename the conflicted file to 'odb.sqlite3' and delete the old one, but that doesn't fix the issue for me unfortunately.

I have also tried to add an empty directory named 'objects' but that doesn't work either.

Can someone help me? I don't want to lose all my work.

This topic has been closed for replies.

5 replies

R
robo76803581
Participant
May 21, 2019

I ran into this issue when I first started Adobe Character Animator. In fact, every project would error out after a day or two. One thing that helped was to store files locally, rather than my creative cloud drive and to make sure you file permissions were set up correctly (give yourself full access to what every directory your saving too).

If there are any pros or support specialists on this thread:

Can you provide us with the best use guide in terms of saving files? I'd love to stop using local storage as my computer is getting weaker and weaker as the days go by and I'm afraid this won't be a sustainable workflow.

Thanks!

Rob

    K
    kathygraphyAuthor
    Inspiring
    May 27, 2019

    DanTull managed to save part of my project, but I do the same thing now. I store my projects locally because I don't trust saving them on the cloud anymore. (Which is quite annoying because then my colleagues can't acces them, but better safe than sorry I guess.)

    A possible 'fix' is renaming the conflicted copy of the .sqlite3 file to the original obd.sqlite3 file, just like Pat Lee Media said, but I hope Adobe fixes this problem as soon as possible.

    alank99101739
    alank99101739
    Legend
    May 20, 2019

    The .chproj files are *always* empty. They are just a file extension to click on and associate the application with. The SQLite database files contain all the real content.

      Professor Panda
      Professor Panda
      Inspiring
      May 20, 2019

      This is really bad, DanTull​.

      Through trial and error I had to rename the "conflicted" copies of the .sqlite3 file to the original odb.sqlite3 filename. Then I was finally able to open the project.

      Also, is it normal for Character Animator projects (.chproj) files to always show as being Zero Bytes in size? That was enough to cause me concern when my project wouldn't open back up.

      DanTull
      Adobe Employee
      DanTull
      Adobe Employee
      May 20, 2019

      Glad you were able to get it to open again.

      Out of curiosity, which application's sync folder was the project within? Also, did you ever have the project open on more than one computer or what the conflict spurious? I do have an issue open for a problem I saw where a sync'd folder managed to get conflicts when only one machine was actively using it, I think due to "echoes" from another pair of machines signed into the same account (a fairly tricky and dangerous sync bug).


      DT

        Professor Panda
        Professor Panda
        Inspiring
        May 21, 2019

        Hi DanTull​,

        I had created a new Character Animator project from scratch and had it saved within one of my Creative Cloud folders. I do have two machines tied to account for syncing, and I think my Macbook Pro may have been on and actively syncing while I was working on the project on my iMac, so this may have caused the syncing "echoes" issues you mentioned. I did not at any time open the project on the Macbook Pro — I had just closed the project and had reopened it, and that was when I received the libgit2 error.

        Though, it did give me a bit of a fright after encountering the error and seeing that the .chproj file was zero bytes! But I'm glad to discover that this is normal and that the important files are the contained folders.

        May I suggest that Adobe mention this in the program documentation? Having an empty project file like this seems like a unique situation when compared to the behavior of other Adobe apps.

        Thanks again for your help!

        Pat

        S
        Shah Adil
        Participant
        April 23, 2019

        The same is happening to my files, is there an update to fix this bug in CA.

        Adil

        DanTull
        Adobe Employee
        DanTull
        Adobe Employee
        April 12, 2019

        I can take a look at the project and see if I can diagnose or repair it if you zip it up and send me a download link (via private message if you prefer). If the project is large or you don't want to send the artwork, for this error I most likely only need the contents of the Ch Data/repo.noindex subfolder (which should be much smaller to package and send).

        Dan Tull

        DanTull
        Adobe Employee
        DanTull
        Adobe Employee
        April 12, 2019

        One other thing: if there were previously multiple odb.sqlite3 derivative files (conflicted copies), include all of them that you have. I think I've seen at least one case where I needed to merge them to fix the project.

        DT

        R
        Rozita89
        Participating Frequently
        June 5, 2019

        Did Adobe fix this yet?

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