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DiscoStew
Participating Frequently
April 12, 2020
Question

Newtek NDI camera: No video; has audio

  • April 12, 2020
  • 3 replies
  • 5737 views

In Character, I am unable to get the NDI camera to work. Audio is streaming OK, but for the video input all it says is "Waiting for camera". When I open the hamburger box, Newtek NDI Video is checked. 

The Newtek Studio Monitor shows the stream from my phone without problem.

 

Any ideas how to get it to start working?

 

Win10

Adobe CC

 

 

This topic has been closed for replies.

3 replies

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DiscoStewAuthor
Participating Frequently
April 14, 2020

I'm not sure what happened, but for some mystery of the Windows Gods, it suddenly started to work. I have no idea what finally made the magic happen.

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Dan Ramirez
Inspiring
April 14, 2020

Virtual cameras can be kind of flaky. I have found that restarting my machine can sometimes allow a camera to show up in an application that previously wasn't working. 

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DiscoStewAuthor
Participating Frequently
April 14, 2020

Now I have nothing. Been working on this for 3 hours today with no results. Last night I was able to use the NDI Virtual Input for the camera in Adobe Character. I was even able to use NDI Scan Converter to be used as a camera. Everything seemed to be working just fine as expected...but then it all died today.

 

what i have discovered is when Ch is "waiting for camera" i can go into Win10 settings and turn off camera access. At that point, Ch doesn't show the NDI camera as an option. When I restore camera access in Win10 settings, the camera option shows in Ch, but still says "waiting for camera".

 

I've disabled every app on my PC from accessing the camera with the exception of Ch in hopes of freeing up whatever might be trying to access the NDI signal. This hasn't seemed to work either.

 

Next step will be to uninstall the NDI Tools and start again.

alank99101739
alank99101739
Legend
April 13, 2020

I tried to reply last night, but recently the forums sometimes the POST button does not work.

 

What OS are you on? (WIndows/Mac)

 

For Windows, I had the same problem that confused me for a while. I ran "Virtual Input" but the camera still did not work. For me the problem was in the system tray there is a Virtual Camera icon. I had not set the NDI Source for the virtual camera to listen to. Once I did that (right click on the icon in the system tray and selected the input NDI source), everything started working for me.

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elasmobranchia
Participating Frequently
April 14, 2020

My problem is that I seem to have all the relevent settings checked,. the mercury transmit preference in Charactor Animator,  the NDI app in the system tray  for adobe charactor animator and the zoom camera preference for the New Tec NDI Video input.

PS windows 10.

CoSA_DaveS
CoSA_DaveS
Participating Frequently
April 13, 2020

Character uses NDI only for output (it sends the contents of the scene panel — video only, no audio).

On the input side it will say "Waiting for camera" if another app is already using the camera. What data-flow are you trying to achieve?

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elasmobranchia
Participating Frequently
April 13, 2020

Although I've been using Character for some time now I haven't needed or wanted to stream until now. I would like to stream live characters to Zoom.  There is a recent youtube video by Nice Nelly that seems to fit the bill

https://www.youtube.com/watch?v=bGU4X_-MAo4&t=503s

I have followed the video settings accurately using Mercury media, and NDI tools. Character is set up in streaming mode I seem to have understood all that. Zoom is set up to recieve Newtch NDI video so according to the the Nice Nelly Video all should work.

Thanks Dave

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lucasf72966824
Participant
April 14, 2020

We've found that the problem lies in the latest Zoom update where the program no longer recognizes any virtual camera input that it used to in previous versions. Our experience is specifically with MacOS but I believe this is the issue for everyone. Not sure if or when they are going to fix this and their support team hasn't been responsive at all. 

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