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ericc19576445
ericc19576445
Known Participant
Apr 22, 2017 2:06 AM UTC
Question

No longer trustworthy

Everytime I update my Illustrator files (the same way I did in beta 5) CH now errors out completely.

"Internal error code: (1033274218:1293+1)attempt to index a nil value"

I have found that opening and closing multiple times will bring the project back, but all data created in CH will be erased. I have now fixed my complicated puppet 3 times and took hours of work to redo each time. I have been working on this puppet for months so I'm really not happy about this.

I'm a super fan of CH and have made some very impressively complex characters, but all the issues have forced me to consider giving up. I can't trust it at this point in its current state. I'm beyond frustrated with all the issues.

It also seems like the only software that my pc can't handle. Every process takes forever (sometimes 15 mins) and my pc should be very capable.

i7 quadcore 3.5ghz, 16 gb ram

Please understand that I'm hoping to continue working with CH, but CH doesn't seem to want to work for me.

Please help.

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    9 replies

    Torin Inc
    Torin Inc
    Inspiring
    Aug 29, 2017 5:36 AM UTC

    Thank you Dan, but I think I can wait for the next release... speaking of, any timeline of the it may come out?

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    DanTull
    Adobe Employee
    DanTull
    Adobe Employee
    Aug 29, 2017 4:55 PM UTC

    I don't think I'm probably supposed to say anything about actual release dates, but I'll just make the observation that there is a certain rhythm that they tend to follow...

    DT

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      davidh43938587
      Participant
      Sep 22, 2017 11:37 PM UTC

      This has been happening to me for the last week and I've lost so much progress and time on my mission critical project.... I've just PMed you and Dave... please please help!

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      DanTull
      Adobe Employee
      DanTull
      Adobe Employee
      Apr 24, 2017 1:19 AM UTC

      Yikes. I translated the error code and can see this is coming out of the code for project object serialization, but would really like to get a sample project to diagnose it further. I can also try to fix/recover the data from the project. Even a project that is no longer throwing the error but was wiped out as you describe could be useful to try to understand what might be happening here.

      In any case, I'll do whatever I can to help get you back to good.

      Thanks for the report!

      Dan Tull

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      ericc19576445
      ericc19576445Author
      Known Participant
      Apr 24, 2017 4:12 AM UTC

      Hi Dan,

      Thank you for your quick reply.

      Follow thsee steps and you'll be able to repeat the error on your end.

      1. Open a puppet in beta 6

      2. Make the head shareable

      3. Drag shareable back into puppet

      4. Close CH

      5. Open illustrator and make any kind of change

      6. Save illustrator puppet.

      7. Reopen CH

      It seems to me that CH is struggling with having an object in the puppet that is not in the illustrator hierarchy when resyncing.

      I can send you my puppet if you like. Just let me know how you want me to send it.

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      CoSA_DaveS
      CoSA_DaveS
      Participating Frequently
      Jun 8, 2017 12:37 AM UTC

      If anyone is running into this error, please contact me or any staff member directly for a fix.

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