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rchilders8
Known Participant
December 6, 2016
Answered

problem recording

  • December 6, 2016
  • 1 reply
  • 1294 views

For some reason, when I go to record a sequence I get a message "The selcted audio device has no input channels available. Do you want to open the audio hardware preferences?" When I click on preferences the window comes up but no matter what I do, I still can not record. Any ideas? I have made many recordings previously.

Richard

    This topic has been closed for replies.
    Correct answer oksamurai

    Yes, Jeff Almasol fixed an earlier problem using remote connect session.


    He's on customer visits this week...maybe try some of the advice Dan is giving here?

    Re: "Sample rate is not supported by the current audio device"

    If not, can you please post screenshots of your audio prefs in CH and your OS?

    1 reply

    oksamurai
    oksamurai
    Legend
    December 6, 2016
    • Try closing all other programs. Sometimes another program with mic input conflicts with CH and can cause this.
    • Try restarting. It's possible Ch remembered an old setup that is no longer valid.
    • Check your system sound preferences and try making changes there.
    R
    rchilders8Author
    Known Participant
    December 6, 2016

    Thanks for your quick reply. OK, tried that to no effect. Can we do another remote session?

    Richard

    oksamurai
    oksamurai
    Legend
    December 7, 2016

    Did someone else on the team do that with you before? I've never done one and don't know how to...

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