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rchilders8
Known Participant
Dec 6, 2016 5:53 PM UTC
Answered

problem recording

For some reason, when I go to record a sequence I get a message "The selcted audio device has no input channels available. Do you want to open the audio hardware preferences?" When I click on preferences the window comes up but no matter what I do, I still can not record. Any ideas? I have made many recordings previously.

Richard

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    oksamurai
    oksamuraiCorrect answer
    Legend
    Dec 7, 2016 4:20 PM UTC

    Yes, Jeff Almasol fixed an earlier problem using remote connect session.


    He's on customer visits this week...maybe try some of the advice Dan is giving here?

    Re: "Sample rate is not supported by the current audio device"

    If not, can you please post screenshots of your audio prefs in CH and your OS?

    View reply

    6 replies

    oksamurai
    oksamurai
    Legend
    Dec 6, 2016 6:17 PM UTC
    • Try closing all other programs. Sometimes another program with mic input conflicts with CH and can cause this.
    • Try restarting. It's possible Ch remembered an old setup that is no longer valid.
    • Check your system sound preferences and try making changes there.
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    rchilders8Author
    Known Participant
    Dec 6, 2016 6:57 PM UTC

    Thanks for your quick reply. OK, tried that to no effect. Can we do another remote session?

    Richard

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    oksamurai
    oksamurai
    Legend
    Dec 7, 2016 4:31 AM UTC

    Did someone else on the team do that with you before? I've never done one and don't know how to...

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