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Raw Sound Animation
Raw Sound Animation
Participant
Sep 12, 2020 1:03 PM UTC
Question

Project is damaged and crashes

Can Someone please help?? I have a project I have been working on for a month or so for a client. The project was almost done and due out this week. I was in the final phase of production when the program crashed. Then when I tried to restart, It gave me these codes and errors.

 

 

I can provide a link to files if needed..

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2 replies

Community Manager
dtull-adobeCommunity Manager
Community Manager
Sep 15, 2020 3:15 PM UTC

Hi, I can try to repair this project. For this kind of error, I only need a zip of the "Ch Data/repo.noindex" subfolder of the project. They are not always repairable, but I'm happy to give it a try. Usually a tag lookup failure means it is only a saved version that is invalid and not the whole project, so that is a promising sign.

Also, make sure that the project is not open when zipping up the folder. If it is open, some files may be locked and it won't zip properly.

 

Thanks! 🙂 

 

Dan Tull

Adobe Character Animator Team

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    Raw Sound Animation
    Raw Sound AnimationAuthor
    Participant
    Sep 18, 2020 1:36 AM UTC

    Good Day, Thank you very much. I appreciate the help, but I just ended up redoing the whole project. Thanks again.

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