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abdula39029471
abdula39029471
Participating Frequently
Jan 17, 2019 8:30 PM UTC
Question

Puppet created in 2019 version not working on 2018 version of my client

I have created a custom puppet for one of my client on Adobe animator cc 2019 version on 64 bit OS. I sent it to my client and it's showing error sayin it was created on a newer version of Ch Anim. What should we do to resolve this issue

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2 replies

oksamurai
oksamurai
Legend
Jan 17, 2019 10:01 PM UTC

Alan is correct - they need to update or the puppet needs to be made in an older version, you can't "downgrade" a 2019 puppet. I would highly recommend having them move to the latest version, because of performance increases  / bug fixes / feature updates.

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alank99101739
alank99101739
Legend
Jan 17, 2019 8:55 PM UTC

The easiest thing is to see if customer can upgrade to latest version (if Windows, they have to run Windows 10). Otherwise I would reach out to Adobe customer support to see if there is a way to backport puppets. (None that I know of.)

The worst case is you need to install an older version of CH and redo all the rigging etc again (you can share the artwork file of course).

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