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efficient_member1549
efficient_member1549
Known Participant
Jun 19, 2017 10:15 PM UTC
Question

Trouble opening project

Hi, I'm attempting to open a project that was saved on google drive for me to download.  the other animator saved the project with project file, CH Data folder and CH Media.  when I attempt to open it, this is the error I receive.

Internal error code: (726879107:1377+24)

sorry, this project is too old to open in this version of the app

(no git refs found with version information).

The thing is, the other animator is using the same beta 6 version i am and is also on a mac (like me)

any ideas?

thanks in advance,

td

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    2 replies

    oksamurai
    oksamurai
    Legend
    Jun 19, 2017 11:51 PM UTC

    Yeah, that's strange. I wonder if a supplemental file got lost in translation somehow? CH has a lot of supplemental files associated with it.

    One thing you could try is before opening the project, deleting the Ch Data > temp.noindex folder, which you don't really need - it's all temp files to make things work better.

    If that doesn't help. Can you DM me the google drive link to check out closer?

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    BrennaJue
    BrennaJue
    Participant
    Jun 25, 2018 7:13 PM UTC

    I am having the same issue. I have 8 project files that I created in the same week and there is only 1 that I cannot open.

    One odd thing that it does, is that it opens the previously opened project file, and that previously opened file can vary. I tried following your suggestion and deleting the temp folder, but now it just opens a blank project.

    Any ideas?

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