Unable to Rig & Body Track customized puppet

I have no idea how to find a solution so please be kind, if this is a repeat technical question. For well over a year now, I've been trying to bring a customized puppet to life in Character Animator. I've followed Dave Werner's (and more) tutorials on rigging issues, how to rig, rigging for beginners, etc. and still for the life of me, I cannot bring this customized puppet to life. The only feature that works is the lip sync. I had a friend make the original illustration then I used a Chloe puppet template to isolate the layers in hopes there will be no issues in Character Animator. I've also tried to use the new Body Tracking feature, and still everything fails. I have no idea what the next steps are. I've lately been trying to bring this character life in After Effects but, with the amount of layers, movement, etc., the task seems too time consuming with the amount of content I'm hoping to publish with this character. Are there any options or insight? I would send the file to someone at Adobe to see if this is fixable but I don't know what else to do with this. Thank You.