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gammagej
gammagej
Participant
April 21, 2017
Answered

Unable to upgrade to Beta 6 Character Animator CC

  • April 21, 2017
  • 7 replies
  • 1538 views

After selecting the 'Check for App Updates' from the menu in Adobe Cloud, Character Animator CC (Beta) shows as 'Up to Date' but when I open the app It is still Beta 5. Are there any other ways to upgrade?

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Correct answer oksamurai

Okay, it sounds like AE didn't update for you either. Have you tried an uninstall yet?

This might help too: Update apps to Adobe Creative Cloud 2017

7 replies

gammagej
gammagejAuthor
Participant
April 21, 2017

Just did a restart, signed out and back into Creative Cloud with the same results. Character Animator is Still at Beta 5 and After Effects is at 14.1. Both apps show as 'Up to Date' in the cloud after Checking for updates.

oksamurai
oksamuraiCorrect answer
Legend
April 21, 2017

Okay, it sounds like AE didn't update for you either. Have you tried an uninstall yet?

This might help too: Update apps to Adobe Creative Cloud 2017

gammagej
gammagejAuthor
Participant
April 21, 2017

I get the 'Open' button but the App is still Beta 5

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
April 21, 2017

Can you try signing out of Creative Cloud (in its Preferences) then signing back in? Maybe also try a machine restart to see if that helps?

Is the existing software installed in the default location (e.g., /Applications/Adobe Character Animator CC (Beta)/ on Mac, C:\Program Files\Adobe\Adobe Character Animator CC (Beta)\ on Windows)?

Do you also have After Effects CC 2017 installed? If so, did it update to version 14.2, or is it still showing 14.0 or 14.1?

One thing you could try if none of the above is working, is to try to Uninstall Character Animator from the Creative Cloud application -- hover over the row that lists Character Animator CC (Beta), and to the left of the Open button is a gear icon with an Uninstall command -- keep existing app preferences when it asks), restart the machine just in case, then install Character Animator CC (Beta). Hopefully that'll install Beta 6.

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
April 21, 2017

After choosing Check for App Updates, the Creative Cloud application shows "Up to Date" while it's scanning for updates, but after several seconds that text should get replaced by either an Open, Update, or Install button depending on what you previously have installed. Do you eventually see a blue Update button? If not, what button does show up eventually?

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