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isaacj79671851
Participant
July 22, 2019
Question

Waiting on Camera in Character Animator

  • July 22, 2019
  • 3 replies
  • 2727 views

Hello,

The last two days I have been in contact with support and we have tried everything imaginable without luck. Is anyone else having this issue?

    This topic has been closed for replies.

    3 replies

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    April 14, 2020

    I got this message in the Camera & Microphone panel after installing CamTwist which adds camera options.

     

    Try changing the current camera in the Camera & Microphone pop-up menu.

     

     

     

     

    M
    Mariebh117
    Participant
    April 15, 2020

    Hi Warren,

     

    Just wondering if you got CamTwist to actually work in CA?  I tried it and the only thing I can get to show up is colorbars with the CamTwist logo (backwards).  That's close but still no video image other than my built-in "Facetime" on my laptop.  Unfortunately that's not very convienient to use because I use a much bigger external monitor and leave my laptop closed on a shelf under my desk.  If I could figure out CamTwist I could use several other camera options that I already own!  Thanks!

    alank99101739
    alank99101739
    Legend
    April 15, 2020

    I just did a quick test with CamTwist. For a video source in CamTwist I was sharing my desktop. I found "CamTwist" jumpy (the source was flickering and not working well) but the "CamTwist (2VUY)" option worked fine. No idea why, but its a different color encoding I think.

     

    Oh, it also failed when I grabbed my external (higher resolution) monitor. CH did not work then. So CH might have an upper bound on resolution it supports perhaps. I did not play with limiting to 12fps etc settings, just sharing that CH can read from CamTwist - but you might need to fiddle with settings.

     

     

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 24, 2019

    Hi isaacj,

    We're sorry for the experience you had. We're here to make it right and help you with the issue. I understand you are unable to use the camera for character Animator. In addition to the questions asked by @alank, I'd like to know:

    • Which Operating system are you using(macOS or Windows)?
    • Are you using an inbuilt camera?
    • Are the drivers for the device updated?

    Let me know.

    Thanks,

    Shivangi

    alank99101739
    alank99101739
    Legend
    July 24, 2019

    What is the issue? (Was there a previous thread? You started a new thread with this post but I recall you mentioning it before?)

    One thing to check for is under security in Mojave you now have to grant CH permission to use the camera. Sometimes that does not get turned on by default. But if starting facebook first fixes it, that does not sound like the problem.

    The other idea is to remove CH software and reinstall. Maybe there is some badly installed driver that reinstalling CH will fix. A few other problems got fixed this way.

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