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susyjewelry
Known Participant
Feb 13, 2017 4:21 AM UTC
Question

webcam has no audio in Character Animator

Hi! I decided to make the leap and get a desktop to do my animation work. In setting up my work station, I purchased a Logitech c920 webcam. Video capture seems to work. However, Character Animator doesn't want to recognize the audio? I know I have audio because it shows up when setting up in system preferences on my Mac. What gives? Do I need a different version webcam?? Is there a setting I'm not seeing??? Please advise.

Thanks!

Susy Garner

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    5 replies

    Dan Ramirez
    Inspiring
    Mar 29, 2017 8:26 PM UTC

    The C920 has great video quality, but very bad audio quality. On top of that, it only supports sample rates of 32k and below. On the Mac, Apple's onboard audio only supports 44.1 and above, so we can't match the input and the output sample rates.

    There is a workaround you can do. You can create an aggregate device with the C920 as the input and the Mac output as the output.

    That said, I recommend a dedicated microphone or audio interface. I haven't found a webcam with sufficiently good audio yet.

    Dan R.

    Character QA

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    oksamurai
    oksamurai
    Legend
    Feb 13, 2017 9:29 PM UTC

    Is the webcam showing up if you go into your Character Animator preferences? If you have other inputs like internal mics, do they work?

    We have had some issues in the past with this webcam and the Mac. See the threads at:

    https://forums.adobe.com/community/character-animator/content?query=+c920

    Some users were able to fix things by updating drivers or disabling other programs, but your mileage may vary.

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    susyjewelryAuthor
    Known Participant
    Feb 15, 2017 1:46 AM UTC

    No audio no matter what I tried. Sending back the webcam. Any other suggestions for webcams?

    Thanks

    Susy Garner

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    oksamurai
    oksamurai
    Legend
    Feb 15, 2017 5:55 PM UTC

    I've only ever used the built-in Macbook Pro one, personally. In other threads I've seen the HP HD4310 mentioned. If audio quality is important, though, you may want to look into external USB mics as well regardless - I use a CAD u37 mic for all our videos, for example.

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