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Karl Auster
Karl Auster
Participant
February 5, 2017
Question

Webcam is busy in Character Animator

  • February 5, 2017
  • 1 reply
  • 1683 views

Hi!

I've seen a lot of questions about the camera being busy in Ch but none of them has helped my case.

I'm running Windows 10 on a HP Elitebook with buildt in webcam. The webcam works in pretty much every application, just not in Ch. I see the audiolevels responding to the noise in the room but the panel says "Camera busy."

When I try to switch to next or default camera, the webcam LED switches on for about 5 seconds, then off again, and I get the same message.

There are no other applications making use of the webcam at the moment.

The version of Ch is the latest Adobe has released.

Upon trying to switch ro next camera and then back to default, the console returns this:

<10028> <dvalua> <5> trying to switch to next camera from camera 1

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 1

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 2

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 3

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 4

<10028> <dvalua> <5> trying to reset to camera 1

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 1

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 2

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 3

<10028> <CameraTracker> <5> Extra cvQueryFrame call: 4

Any help would be greatly appreciated!

This topic has been closed for replies.

1 reply

Jim Acquavella
Adobe Employee
Jim Acquavella
Adobe Employee
February 13, 2017

Hi Karl.  It sounds like you are running into a legitimate problem that we need to investigate.  What's the model number of your HP elitebook? 

R
RyanTerry3
Participating Frequently
April 27, 2017

I also get the "Camera busy" text.  The software loads, then I get the rainbow loading wheel for a few minutes, then it says "Camera busy".  I'm using a Logitech web cam that works fine for everything else (skype, hangouts, etc).  It DOES NOT work for Facetime though, so perhaps this error is related.

I'm running MacOS Sierra 10.12.4.  Character Animator Beta 6

Jim Acquavella
Adobe Employee
Jim Acquavella
Adobe Employee
April 27, 2017

Does rebooting your machine help?  Which model of the Logitech web cam are you using?  Are there any other apps that are running that could be using the webcam? 

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