Now that I've seen the file, I can let everyone know what's going on. The layers tagged "Left/Right Pupil Range"(a layer named left/right eyeball is another way to get a pupil range tag) determine how far the pupils can move and these layers were about the height of the pupils, so our algorithm didn't know what to do. I'll file an internal bug. Perhaps in cases like these they can travel half the pupil's distance or some other sort of arbitrary distance.
I'd also like to see control over strength of the vertical and horizontal travel because right now you can only control the strength of them together.
Thanks,
Dan Ramirez
CH QA