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Inspiring
August 17, 2020
Question

Where do I report bugs?

  • August 17, 2020
  • 2 replies
  • 374 views

This Adobe tech support guy seriously just hung up on me a few minutes ago.

 

Apparently the CH programs shows items on the Record mode that are not necesarily dropped in the record mode timeline.... 

 

I spent 3 days trying to figure it out, and another 40 mins with Adobe on the phone updating my graphic card.. just to go, WHAT?!  The timeline was showing parts and pieces of a drawing that wasn't even in the timeline. 

 

The tech guy kept saying if it was something from the file I would have to deal it with it myself, and before I could point out that the program was showing a drawing that wasn't in the timeline he hung up the phone on me. 

 

Have the issue been solved?  Not at this moment.  I am going to try create this project again, but surely looks like I have to work it with bugs in the system.

 

 

This is the bottom line issue I have right now, in which some parts of my drawings don't seem to come up in the record mode of CH...   

https://www.youtube.com/watch?v=ZV5WyUgggE4

 

This topic has been closed for replies.

2 replies

alank99101739
Legend
August 18, 2020

Oh, another decision you may want to think about is when to start a new puppet. E.g. do you put all the writing into a single puppet with everything else, or do you create separate puppets for bits of writing so you can control them individually easier. Using multiple puppets (where appropriate) can help reduce the complexity of puppets.

elindo586Author
Inspiring
August 18, 2020

Thanks..

 

I have fixed most of it.

 

Very important that when you bring a new file DON'T drop it in the puppet layer from the rigging mode....  better drop it directly on the time line from the Record mode.

 

This fixed most of the missing items that I wasn't finding.    Still some of the items go missing, but  then I delete and just redo another layer in illustrator and it shows up properly in CH...   its faster to delete and redraw instead of trying to find out why was CH only showing a part of a text.

 

 

 

 

 

elindo586Author
Inspiring
August 17, 2020

I seriously think there are lots of bugs....  check out picture below.

 

The background of the puppet shows my other file that was behind him before I position him on his proper place. 

 

Is there a way to get somebody to fix them? 

 

alank99101739
Legend
August 17, 2020

That sounds like a painful experience. I doubt graphics card upgrades would fix the problem you are describing. There were however some other bugs, so the support team were probably instructed that was one resolution strategy to some strange problems. You are using the software in different ways to what most people are doing, so it is quite possible you are encountering bugs others have not seen.

 

I offered to have a look at the project in another thread somewhere - some things get hard to diagnose via the forums here. You would have to upload to something like google drive and share a link (feel free to direct message me). Some of the core team are here on the forums too, so they would give better advice (i just use the software as a hobby in the evenings). 

 

I agree some of what you have been seeing are strange. But its hard to tell without playing / digging deeper what the problem is. The videos have been great, but sometimes it just needs some hands on digging to work out some of the more strange things.