Outlook plugin not recognising room

Nrabinovitch,

Make sure that you are a member of the "Meeting host group".

Administration > users and groups >....

When you are a member of the "Meeting host group" - Adobe Connect will create a "my meetings" folder to you.

John K.

Hey, this OE plugin really seems to be an ongoing issue. Now first of all, this might have changed in Connect 7. I would need to double check for the my meetings folder, but somehow I think there should be one no matter what group you are member of. In any case, you need to be member of the meeting host group if you want the plugin to pick up the room list from that folder.

Hi Al,
now I am pretty much through all I could think of... all that might help now is to completely remove the add-in, including all registry keys and any other files that might come with it. Might be worth a shot searching the knowledge base on how to completely remove the add-in. Once you've done that, get the newest version from here http://download.macromedia.com/pub/connect/updaters/connect_outlook_en.zip and try all over again with a brand new meeting in the right folder etc.

I guess you've also tried getting the add-in to work on another computer, no? It might also be some weird Microsoft update blocking the add-in in some Microsoft-ish way ;-) Maybe someone else has a good idea on this one?

Kay

We are having the same issues, though we are using the hosted service verison. We have tried the "/" trick and added the user to "Meeting Hosts" group. Still not working. I believe it may be related to a network firewall issue, but do not see any assistance in the documentation. Other testing has included moving a laptop off the corporate network and onto the "Internet" (via a Sprint broadband card). When the process is started (again) to configure the plug-in, the symptoms change, i.e. the process appears to move farther, but a new error is returned "The meeting room you specified is incorrect. Please enter a different meeting room". When on the corporate network, the error is (all things the same -- same meeting room/user name/password) is: "Login, password and meeting room URL could not be validated. Please make sure you entered the correct information."

Any ideas and/or would support be able to provide more details about how this mechanism actually works?

Thanks for your help folks. I have made a new meeting, put it in the proper folder, included the trailing slash etc. Still no joy.

Thanks,

Al

Sorry - not being clear. I meant changing the URL within the Outlook plugin, not within Connect itself.

Unfortunately, you cannot change the room URL after the meeting has been created.

Two options --
1) re-create the room at the new URL
2) move the wrong url to your templates folder and create a new room based off the template at the correct URL

Thanks for replies folks - slight snag though, how can I change the room URL once I've entered it? I must be being really thick here - I can't see how to do it!

Were you sure to put the / after the meeting room name in the URL?

Jorma@RealEyes

Kay,

The / at the end of the meeting room URL fixed the problem. Thanks for helping us all through that!

Jorma@RealEyes