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richpb7
Participant
October 24, 2007
Question

Outlook plugin not recognising room

  • October 24, 2007
  • 14 replies
  • 5549 views
I've got a server installation of Connect 6 running at my University, but for some reason the Outlook plugin does not work. I give it some valid credentials yet it rejects them.

We have recently moved to Exchange - would this affect it? Anyone had any similar issues? I've used the Outlook plugin fine with external rooms, but my own rooms, hosted within the Uni, don't work!

Rich Osborne

P.S. Apologies for the double posting - clumsy mouse work on my part ...
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    14 replies

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    A
    Anonymous
    October 28, 2007
    These are interesting points, Kay.

    So the meeting room needs to be in my User Meetings folder? Also, you said room Host, what about being in the Meeting Hosts group as well?

    I've not had any luck with this plug-in as of yet. I found the Help PDF to be "no-Help".

    R
    richpb7Author
    Participant
    October 28, 2007
    Well everything seems to be in place, and it's not SSL, so no luck with the suggestions so far. I have been doing some more testing from different locations though, and it seems to be down to the way the domain name is being resolved, so it looks like an internal network issue for me, and nothing to do with Connect itself.

    Rich
    K
    Kay_P
    Participating Frequently
    October 24, 2007
    Hi Rich,
    you need to supply the room address in this format
    http://server.com/roomname/ make sure you have the trailing slash.
    Also you must be a Meeting host to be able to see the list of Meetings... on top of that the meetings need to be in your base folder. Do not move them after creating one otherwise the outlook add-in will not recognise them.

    Kay
    G
    Gumbo_Al
    Known Participant
    November 8, 2007
    quote:
    Originally posted by: Kay.P
    Hi Rich,
    you need to supply the room address in this format
    http://server.com/roomname/ make sure you have the trailing slash.
    Also you must be a Meeting host to be able to see the list of Meetings... on top of that the meetings need to be in your base folder. Do not move them after creating one otherwise the outlook add-in will not recognise them.

    Kay


    Kay,

    I just installed the add-in and did everything you said in your quoted message. I still get a message that says the "Meeting Room Is Invalid". I know this cannot be true because I can copy and paste the meetin room info into the browser's address bar and it will take me to the room.

    Thanks,
    Al

    K
    Kay_P
    Participating Frequently
    November 8, 2007
    Hi Al,
    are you certain you have the meeting in the base folder?
    It must be in Meetings / My Meetings. If you move it, it does not work. Are you trying this with a previously created meeting? Try creating a brand new meeting in that base folder and put the url with trailing / in the add-in url field.

    It should work anyway, but would be interesting to see if creating a new one changes anything.

    Kay
    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    October 24, 2007
    Rich,

    I have a hosted non-SSL account and it doesn't work for me either.

    T,

    Any thoughts?

    Jorma@RealEyes
    A
    Anonymous
    October 24, 2007
    Hi Rich,

    I don't know if this applies, but last I checked, the Outlook plugin does not support SSL (if your Connect servers are set up with SSL, the Outlook plugin probably won't work).
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