Skip to main content
Participant
December 1, 2021
Answered

Substance Painter crashes on Dual monitor setup

  • December 1, 2021
  • 3 replies
  • 3854 views

I just bought Substance Painter 2022 on Steam. I have a dual monitor setup, one 4k 60hz monitor and one 2k 165hz monitor (Main Monitor), both connected to my GPU by Display port. Substance launches okay on both monitors however on the 2k monitor it has a flickery and slow interface and once a window is opened and closed substance painter crashes. It works fine on my 4k monitor no issues no crashes, however when I drag the window to my 2k it immediately crashes. By crash I mean both monitors go black for a second and then susbtance painter crashes completely. Thanks in advance for any help I'd really like to use Substance on my main monitor.

This topic has been closed for replies.
Correct answer That_I _Am

Since these Forums and its navigation is trash I'm not going to create a new post with a log file. For anyone having a similar issue with two monitors and substance crashing, I managed to fix the crash by going into Nvidia Control Panel switching to Advanced 3D image settings, Adding Substance as a program and turning off application controlled vertical sync and make sure your Gsync or Highest Framerate is possible. It was definitely Crashing because the framerate difference on the monitors, I have a Nvidia GPU so if you have something else Im sure you can solve the issue by going into whatever control settings you have and doing the same.

3 replies

Participant
August 28, 2024

Close subatance painter. Unplug the monitor that substance painter defaults to. open Substance painter so it defaults to your primary Monitor. close the program and Re-plug you're monitor.

Participant
September 13, 2024

...And do this every single time when launching the program.
it's annoying.

That_I _AmAuthorCorrect answer
Participant
December 1, 2021

Since these Forums and its navigation is trash I'm not going to create a new post with a log file. For anyone having a similar issue with two monitors and substance crashing, I managed to fix the crash by going into Nvidia Control Panel switching to Advanced 3D image settings, Adding Substance as a program and turning off application controlled vertical sync and make sure your Gsync or Highest Framerate is possible. It was definitely Crashing because the framerate difference on the monitors, I have a Nvidia GPU so if you have something else Im sure you can solve the issue by going into whatever control settings you have and doing the same.

Participant
October 5, 2022

How did you resolve the issue, I am having the same issue but am not able to find the resolution.

Participant
May 15, 2023

Same with me; when I click right-click or open any submenu, it crashes. I turn off my main screen, and after opening the software, I turn it back on.

Léna Piquet Froyok
Adobe Employee
Adobe Employee
December 1, 2021