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December 13, 2024
Answered

الغاء اشتراك اليستريتور

  • December 13, 2024
  • 1 reply
  • 150 views

لقد قمت بالاشتراك التجريبي 

وحين الانتهاء تم خصم قيمة الشهر 

 

والآن بعد مرور شهر اريد الغاء الشهر ولكن يطلب مني رسوم !

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Correct answer kglad

you need to cancel during the trial to avoid a fee.  and that fee is refunded if you cancel within 1 week of the trial ending.

 

after that there's a charge (=1/2 the remaining fees) if you canncel an annual subscription before the subscription's end.

 

you can discuss with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 13, 2024

you need to cancel during the trial to avoid a fee.  and that fee is refunded if you cancel within 1 week of the trial ending.

 

after that there's a charge (=1/2 the remaining fees) if you canncel an annual subscription before the subscription's end.

 

you can discuss with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.