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Participant
September 6, 2025
Question

اشتراك بريميم وعدم التفعيل

  • September 6, 2025
  • 1 reply
  • 60 views

 

مرحبًا،

لقد قمت بالاشتراك في Lightroom Premium باستخدام الفيزا الخاصة بي، وتم خصم المبلغ بنجاح من البطاقة، ولكن حتى الآن لم يتم تفعيل الاشتراك على حسابي.

أرجو منكم المساعدة في تفعيل الاشتراك أو حل المشكلة في أقرب وقت.

شكرًا لكم.

 

Hello,

I subscribed to Lightroom Premium using my Visa card, and the payment was successfully charged, but my subscription is still not activated on my account.

Please help me activate my subscription or resolve this issue as soon as possible.

Thank you.

 

 

1 reply

kglad
Community Expert
Community Expert
September 26, 2025

if you subscribed via a mobile app store, contact that store.

 

if you subscribed via adobe.com, 

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location