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Participant
October 9, 2022
Question

您好,无意间购买付费,申请退款,谢谢。

  • October 9, 2022
  • 2 replies
  • 477 views

您好,我于2022年6月份下载苹果版PS express软件试用,然后与昨日2022年10月9日发现已经与2022年6月27日自动扣除168元RMB款项,可能是使用时不小心误点了哪个地方导致购买收费服务。可以申请退款吗?谢谢。

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2 replies

Community Expert
October 9, 2022

I see that you have a 30 day trial period for Adobe Express and then it turns into a charged subscription. You had to cancel to cancel the plan explicitly to avoid being charged. What you do now is contact support and see what can be done regarding this. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Participant
October 9, 2022

抱歉,说错了,是扣除了148元RMB的款项。

我联系苹果官方申请退款,官方给的答复是需要联系贵公司退款。