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rose4485
rose4485
Participant
May 9, 2026
Answered

我开通会员但是退款了?为什么

  • May 9, 2026
  • 1 reply
  • 18 views

我开通了高级会员,刚使用2天但是退款了?为什么

      Correct answer ShivangiGupta

      Hi ​@rose4485,

      We appreciate you reaching out. I can see that you subscribed to Adobe Firefly Pro Plus monthly plan which was cancelled on May 08, 2026. Adobe offers full refund if the subscription is cancelled within first 14 days. This is reason you received the refund.

      If you wish to use the product you can always subscribe to it again. Please refer to this article for more details: https://www.adobe.com/creativecloud/plans.html

      I hope it helps.

       

      ^Shivangi

      1 reply

      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity ManagerCorrect answer
      Community Manager
      May 13, 2026

      Hi ​@rose4485,

      We appreciate you reaching out. I can see that you subscribed to Adobe Firefly Pro Plus monthly plan which was cancelled on May 08, 2026. Adobe offers full refund if the subscription is cancelled within first 14 days. This is reason you received the refund.

      If you wish to use the product you can always subscribe to it again. Please refer to this article for more details: https://www.adobe.com/creativecloud/plans.html

      I hope it helps.

       

      ^Shivangi

      ^Shivangi
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