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Participant
August 17, 2025
Question

「求助無門」想要解決adobe帳號問題求助無門,adobe 虛擬客服一直建議在這裡找解答

  • August 17, 2025
  • 1 reply
  • 81 views

我的帳號付款問題,因為我現在及以後都會定居在香港。無法使用台灣的付款方式,想要轉換地區的付款方法,以及尋求解決帳單的問題。線上的虛擬客服一直鬼打牆要我來這邊,沒有辦法找到真的協助,完全沒有解決到實際的問題,讓我十分之苦惱和困擾。我完全找不到人幫忙,也沒有email聯絡。求助無門

1 reply

kglad
Community Expert
Community Expert
August 25, 2025

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

Jeffrey_A_Wright
Community Manager
Community Manager
August 25, 2025

Fearless_Inventor, sorry you are encountering problems managing your subscription and reaching us. In addition to the suggestions offered by Kglad see https://adobe.ly/45RrXRB for details on how to correct your account and maintain access to your subscription. ^JW