결제관련 문의드립니다.

Question

안녕하세요.
무료체험 이용하다 무료체험 이후 등록해논 카드로 결제가 됬습니다.
12/24에 한달치 추가 구매가 될예정이라 미리 취소해놓고 싶은데,
취소시 위약금이 발생한다고 해서요..
 
뭔지 알려주실수 있나요?
위약금(조기 수수료?)가 거의 126달러라고 나와있어서요;;

[Mod: Moved to the Account, Payment & Plan forum]

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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