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J
Jong Hyung_kang9987
Participant
May 28, 2025
質問

결제관리 업데이트를 할 수 있게 해주세요.

  • May 28, 2025
  • 返信数 1.
  • 132 ビュー

결제되는 카드를 분실했고, 현재 사용하고 있는 플랜을 취소하였습니다.

위약금을 지불하려고 하는데, 결제방법관리가 되지를 않습니다.

어도비사에서 이메일을 보냈는데 저는 한국인인데 이메일이 독일어로 되어 있어서 제가 알 수 가 없습니다.

 이 문제를 도와주세요.  

 

返信数 1

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
May 28, 2025

Hi @Jong Hyung_kang9987,

Thank you for reaching out, and we’re sorry to hear about the issue you’re experiencing.

If you’ve lost your payment card and need to update your payment method or resolve a cancellation-related charge, we’re here to assist.

Please follow these steps to update your payment information:

  1. Visit the Adobe Account Management page: https://adobe.ly/45yoLvB

  2. Sign in with your Adobe ID.

  3. Navigate to Plans & Payment > Payment Details to enter your new card information.

For additional guidance on resolving failed or missed payments, you can refer to this help document:
https://adobe.ly/43wrYcn

We hope this helps. If you have any further questions, please don’t hesitate to contact us.

Regards,
^AN

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