결제오류로 문의드립니다.

Forum|Forum|7 months ago
July 5, 2025
2 replies
265 views

7/4일에 플랜취소했는데 7/5일에 한번더 결제됐습니다. 총 26400원씩 2번 결제됐습니다. 빠른 시일 내에 검토 후 환불 부탁드립니다. 기분이 너무 나쁘네요.

Bug

Correct answer John T Smith

Do you have the email that says your plan is cancelled?

What do you see for your account at https://account.adobe.com/

John T Smith

Correct answer

Community Expert

Do you have the email that says your plan is cancelled?

What do you see for your account at https://account.adobe.com/

E

Enthusiastic_dancer4695Author

Participant

Thanks for your message.

Yes, I received an email from Adobe confirming that my plan has been cancelled. I’ve attached a screenshot of the email for your reference.
When I log in to https://account.adobe.com/, it shows that I no longer have an active plan, and my subscription appears as canceled.

Also, I’d like to mention that I canceled the plan, but the subscription fee was charged again the very next day.
So in effect, I was charged twice and haven’t received a refund for either of them yet.