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연
연희29725133mbjr
Participant
May 4, 2023
Answered

결제 내역 문의

  • May 4, 2023
  • 2 replies
  • 1062 views

04월 14일에 KCP-결제로 제 통장에서 어도비 인디자인 유료결제 24,000원이 결제되었습니다.

하지만 어도비 어카운트에서 확인했을 때, 결제 내역에서 내역이 확인되지 않습니다.

확인 부탁드립니다. 그 결제 내역이 필요합니다.

    This topic has been closed for replies.
    Correct answer Manan Joshi

    As suggested before you need to contact Adobe support for account issues. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    2 replies

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    May 7, 2023

    As suggested before you need to contact Adobe support for account issues. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      May 4, 2023

      This is a user-to-user support forum – we can't help you with payment issues; you need to contact Adobe directly.

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