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보영36403885ssqt
Participant
May 1, 2024
Answered

결제 내역 문의

  • May 1, 2024
  • 2 replies
  • 558 views

분명 저는 하나의 플랜만 구독 했는데 어째서 두번 결제가 되었는지 설명해주시고고환불 진행 부탁드립니다. 또한 제 플랜을 이미 결제했는데도 청구 관련 문제가 있다고 뜨는데 이는 왜그런지 설명부탁드립니다

 

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Correct answer jane-e

 

@보영36403885ssqt 

 

Only Adobe Customer Care can assist with billing issues. You will need to contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

 

 

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 1, 2024

or you could check your account, https://account.adobe.com and fix your billing problem, https://helpx.adobe.com/manage-account/using/update-billing-information.html

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
May 1, 2024

 

@보영36403885ssqt 

 

Only Adobe Customer Care can assist with billing issues. You will need to contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

 

 

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