계정 삭제가 안됩니다.

Forum|Forum|1 year ago
February 6, 2025
2 replies
248 views

구독 취소를 이미 했는데 계정 삭제를 하려고 하니까 사진에서 처럼 계정 삭제가 안된다고 떠요. 계정 삭제 해주세요.

Correct answer Jeffrey_A_Wright

Adaptable_observer, sorry for any confusion. I am showing that you still have an active membership through Apple. Please see https://adobe.ly/4133aIV for information on how you can cancel your subscription. After the subscription has been canceled, and there are no pending payments or active memberships, you will then be able to complete the account deletion process listed in https://adobe.ly/415A243. ^JW

kglad

Community Expert

check your account to confirm that your subscription is canceled, https://account.adobe.com

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Jeffrey_A_Wright

Correct answer

Community Manager

Adaptable_observer, sorry for any confusion. I am showing that you still have an active membership through Apple. Please see https://adobe.ly/4133aIV for information on how you can cancel your subscription. After the subscription has been canceled, and there are no pending payments or active memberships, you will then be able to complete the account deletion process listed in https://adobe.ly/415A243. ^JW

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