Answered
구독실수로 인한 환불 요청
안녕하세요
이전에 무료체험으로 구독신청을 했다가 여태 월결제가 되고 있었습니다.
사용하지않았기때문에 전액 환불 요청 드려요
구독 취소 할 경우 수수료가 붙는다는데 어떻게 해결해야 할지 궁금합니다.
kgladCorrect answer
Community Expert
July 9, 2025
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)
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