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Participant
August 18, 2022
Answered

도와주세요

  • August 18, 2022
  • 1 reply
  • 256 views

이 플랜을 취소하셨습니다.

라는 문구는 그대로인데

다시 월정액이 결제가 되었습니다.

 

분명 한국 상담사는 플랜이 취소되었고, 결제가 자동적으로 되지 않는다고 했습니다.

 

AD00924600699EKR 주문번호 이며

어떻게 된 영문인지 알 수 가 없습니다. 도와주세요

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 18, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Participant
August 18, 2022

Thank you. It was solved thanks to your link.

Peru Bob
Community Expert
Community Expert
August 18, 2022

You're welcome.